Speed, customer satisfaction and lower cost through operations excellence are the essential factors for organisations that deliver products and services, with the aim to achieve and sustain superior shareholder returns in businesses and governmental enterprises. Service based organisations such as banking, insurance, retail, and government always drive towards prioritising operational excellence as for these sectors so much of their costs are tied into operations. Analysis from Lean 6 Sigma consultants says that 30-80% of the costs in a service business are pure waste. Eliminating this waste can not only reduce costs, but more importantly allow a business to become faster and much more responsive to its customers, driving revenue growth. Companies and government agencies such as ALCAN, Department of Defence, Australian Federal Government Department of Navy, Australian Department of Education, Orica, Tyco Water, Invensys International, Westpac Banking Corporation, Queensland State Treasury, Eli Lilly Pharmaceuticals, On Semiconductors have worked with Kirtland Leadership Pte. Ltd., the South Pacific and South East Asia representative, in the deployment and development of Lean 6 Sigma capability.

The key to a successful deployment is to avoid implementation barriers by integrating Lean 6 Sigma into the everyday business of running your organisation. Having led multiple deployments in Global 500 companies, we have developed a unique approach and set of tools to ensure flawless execution and rapid results. The approach is centred on four phases of deployment designed to successfully integrate Lean 6 Sigma into a management system and culture:your approach is centred on four phases of deployment design to successfully integrate Lean 6 Sigma into your environment and your culture.