Every business is built on friendship and trust. And every trust is built based on satisfaction, quality & affordable cost. With the Lean Six Sigma Delighting Customer program, an individual will be proficient in understanding what customers really value & to break through the WOW factor.

This program involves intense classroom training. This course provides analytical tools and practical skills to bring results to a manufacturing environment. This course takes candidates through a proven, step-by-step methodology on the transfer of knowledge and process skills that leads to improved project results through support of Black Belt initiatives and enhanced technical problem solving skills. The widely accepted DMAIC model is taught, including the popular principles such as histograms, Gage R&R, flow charts, data collection and measurement, failure mode and effects analysis, voice of the customer and many more. Participants will learn how to apply statistical methods for business process improvements such as:

  • Communicating a business strategy across the organization
  • Integrating with Lean Manufacturing, TOC, & other improvement methods
  • Applying the DMAIC improvement process
  • Selecting successful Six Sigma projects and project teams
  • Planning and executing projects
  • Significantly increasing profitability through Six Sigma projects
  • Selecting the right statistical tools