Importance Of Lean Six Sigma Knowledge. A year ago, the entire world was affected by the Corona Virus pandemic or Covid-19. In Malaysia, we have gone through a series of lockdown from MCO 1.0, CMCO, RMCO in 2020, and we are back to square one this year when we are still undergoing another round of MCO 2.0. it is no doubt that this pandemic has affected us all, regardless of what industry we are working in. For the past year, we have witnessed businesses going down the drain. Due to the series of lockdowns and movement restrictions that have been enforced to curb the spread of this virus, client-centric roles such as tourism, airlines, event management, wedding planners, hotel, food and beverages and sport event are badly affected due to the restrictions of mass gathering and communal activities. This has caused retrenchment and downsizing in business, and unfortunately, we see many companies are closing down as there are no ways for them to continue operating. However, some businesses can pivot quickly into a digital and online business model to sustain their business. Business owners must be prepared for the post COVID era. They must think fast, be agile but not fragile, and understand the circumstances in business they might face during these trying times.
Challenges we are facing post COVID era
There are certain challenges that we are facing due to the COVID-19 outbreak that has affected us mentally, physically and financially. In the post-COVID-19 era, we have to bear the fact that COVID-19 is no longer a deadly threat. With the arrival of the COVID-19 vaccines recently, the government aims to vaccinate at least 80% of adults in Malaysia to achieve herd immunity among the public. One of the challenges that we might face post COVID-19 era is the adjustment to the new norm. Although the vaccine has arrived in Malaysia, we still need to remain vigilant and take precautions exceptionally. We have been living with the virus for almost a year now. I believe that we are already getting used to the new norm SOPs such as social distancing, wearing a face mask, temperature checking upon entering any premise, and soon we all have our vaccine passport. Hence, businesses will have to operate with limitations during the COVID era, either by regulations or free will. How can Lean Six Sigma help? Business needs to streamline the process incorporate the additional requirement on top of the Business-As-Usual process. Business owners need to ensure that they are well prepared to operate during this COVID era, with full equipment and a task force to ensure customer experience (CX) is sustained. Hence, businesses have to ensure they are doing it right and avoid mistakes from happening to ensure the operations will run smoothly. Make sure there is dedicated personnel that will take care of the temperature taking, registration upon entering premises and all.
Business owners need to re-evaluate or revamp their business plan and be prepared to make a radical change.
Another challenge is that businesses are operating in an environment full of uncertainty or volatility, uncertainty, complexity, and ambiguity (VUCA). We, unfortunately, cannot do business the same way as we used to during the pre-COVID-19 era. Hence, we can see how organizations struggled during the lockdown and movement restrictions. They have to change their business plan to ensure the business is still running during turbulent times. Business owners need to re-evaluate or revamp their business plan and be prepared to make a radical change. Lean Six Sigma can help in strategic level to evaluate your business plan. For example, the food and beverage business has shifted their business method to online and delivery services. Another example is, AirAsia is now not only an airline business, they have ventured into food and beverage with delivery services during this COVID era. The increased demand for online and remote product or services is one of the challenges during these trying times. Online business and services have been around long before the COVID 19 has struck our country. Now, online business and services are part and parcel of business. Companies that can manage to revamp their business online will make it through during this pandemic.
How to improve/face post COVID era with Lean Six Sigma?
Lean Six Sigma is a process improvement methodology designed to eliminate waste, problems, and inefficiency in product or services. It aims to improve working conditions to provide a better end product to fulfil customer’s needs. It combines the tools, methodology and principle of Lean Six Sigma to improve the organization’s operations. Lean Six Sigma is a team-oriented approach that has proven results in maximizing and improving profitability for businesses worldwide. Lean Six Sigma also proved that its methodology is still relevant during the post COVID era. The Post-COVID era needs companies to innovate a lot, especially digital. The term ‘work from home’ is part of the new norm in business from online supermarket to food delivery services. Some of us are now working in the comfort of our own home with the accessibility to the internet connection. It is possible to improve skills using the Lean Six Sigma knowledge and methodology.
Due to the expectation that companies will be busy revamping their sales and production later on, now is the right time to invest time on mastering Lean Six Sigma knowledge.
Why this is the right time for you to gain Lean Six Sigma Knowledge? Working from home means you no longer have to commute every day and face massive traffic jammed. I believe that there is one spot at your home with the best ambience that gives you peacefulness with the most relaxing environment. This will help you focus and learn new knowledge, probably the best decision you will ever make because you probably have more time on your hands now. Moreover, this is the right time for you to learn Lean Six Sigma as there will be no time to develop these skills due to the expectation that companies will be busy revamping their sales and production. Hence, workloads will be piling up once you are back in the office. The management will surely want to focus more on increasing business productivity and sales after months of closure and business changes due to the COVID 19 pandemic.
In LSS Academy, we provide online learning modes for our clients: E-learning and instructor-led virtual training. For E-learning, you will be given narrated e-learning modules, quizzes, tests and exams. They are all delivered through a system that you will have access to 24 hours a day, seven days a week. Course access for all programmes is 12 months from the registration date. This E-learning is 100% from your efforts at your own pace. Meanwhile, instructor-led virtual training will be one-on-one learning with our certified consultant, and you will be finishing the training according to how days required based on the belt you are taking. Do visit our website https://lss-academy.com/ and contact us to speak with our representative at +603 7873 8485 to learn more about our Lean Six Sigma programmes.
